We cannot stress how important it is, when first looking for a care home to visit personally, thereby giving you the chance to meet the staff, chat with other residents and get a feel for the place. As such, we welcome and encourage visits at any time. If you wish to discuss any problem or query you may have, or perhaps would like to visit for afternoon tea, it may be advisable to make an appointment.

Our primary function is as a nursing home and as such we carry a full team of mature and highly qualified nursing staff. Care is supervised by our matron who is assisted by other RN's (Registered Nurses formerly SRN's or RGN's) and a team of experienced auxiliary nurses and carers. These are supported by an excellent and friendly team of housekeeping and catering staff.

Continuity of staff is important and we pride ourselves on having a very low turnover. Some staff having been with us for over 25 years!

Aims

Wherever and whenever possible, we encourage people to maintain their independence for as long and to whatever degree is practicable. Some people decide to come to us before they need any nursing care, which eliminates the need to move home when this need arises and you may rest assured that in the event of you needing full or even partial care, our highly qualified staff are on hand 24 hours a day with all the up-to-date technical expertise and equipment you may require.

Whatever your precise requirement at the time, our aim is to provide this high standard of care in as relaxed, caring and homely atmosphere as is possible, and we always try to consider Red Rocks as your home. The relaxed and homely atmosphere, together with the cleanliness are some of the many observations people voice when visiting Red Rocks.

Endorsements

A record from previously and currently satisfied residents and their relatives is always available for inspection.

Quality Assurance & Inspection Reports

As long standing members of the Registered Nursing Home Association (RNHA) we are regularly inspected to ensure we meet the high standards laid down by this national organisation, and which exceed statutory requirements. Additionally, we have adopted their Quality Assurance System, The Blue Cross Mark of Excellence which meets the latest ISO 9001 (2000 Standard).

Throughout the year Red Rocks is also inspected by numerous regulatory departments to ensure we meet exacting standards. The Commission for Social Care Inspection (CSCI) bi-annual inspection reports (both Announced & Unannounced) are available from our office for your perusal or alternatively can be obtained from CSCI (See Links) directly or viewed and downloaded from their website:

www.csci.org.uk

Our Philosophy

We have established a philosophy of care to demonstrate our commitment to delivering an assured high quality standard of care. A full copy is available on request.

Red Rocks generally cares for elderly people, helping them achieve their goals in life and to this end we have four main objectives:

• To provide an atmosphere of independence and choice in which residents can retain or recover confidence in themselves and their ability;
• In recognising the difficulties faced by residents we can help, by providing them with support to make this not "just something to bear", but an enjoyable time in their lives;
• The ongoing training of all staff and strong management controls ensure an optimum level of care is provided to all our residents;
• The assessment and evaluation of each resident's circumstances and health on a regular basis is a key element in administering individualised and appropriate care.

These objectives are fulfilled by carefully considering the needs and wishes of residents and their relatives. Red Rocks has created a professional atmosphere that is combined with home living to give a sense of reassurance and ease.