Services & Facilities

We provide a wide range of services free of charge such as basic foot care, occupational therapy and activities, letter writing, and a library.

Other services that can be provided are Aromatherapy, beautician, florist etc and professional services such as Chiropody, Physiotherapy, Speech Therapist, Reflexologist, Dentist & Optician are all easily arranged privately or through the NHS; although, if not available under NHS, would be charged at cost.

• Laundry
  All laundry is included within the fee. Dry or Specialist cleaning can be arranged and the appropriate charge will be made to your account.
  
  
• Transport
  Transport is available for trips to local shops or public transport and we will always accompany you to clinic or hospital appointments.
  
  
• Outings are arranged periodically
  To local sites, theatres, and even narrowboat excursions etc. A nominal charge will be made to cover costs and tickets etc. Suggestions are always welcome

• Activities/Occupational Therapy

-is included in the fee. We have a full-time Activities Co-Ordinator who is able to offer a range of varied and interesting activities to suit everyone’s taste. Participation is not essential and will be very much lead by your particular wishes and interests which will be
discussed with you personally.

• Visiting times
  Visitors are welcome at all times and are encouraged to visit regularly. On occasions when you might require a small party, this can easily be arranged and a nominal charge made.
  
  Transport for visitors without a car can sometimes be arranged given reasonable notice.

• Communication

	Mail is delivered & collected daily. We will automatically arrange your registration with the Mailing Preference Service, (MPS), to avoid unwanted mail. We will provide you with "I've moved" postcards on your arrival, containing your new address and contact details for you to pass or post to friends and family.
	There is a payphone point for each room to enable incoming and outgoing calls. If you would prefer your own 'phone line, we can arrange with BT to carry out this work for you. Details and charges upon request. We will automatically arrange registration with the Telephone Preference Service, (TPS), to avoid unwanted calls.
	Fax facilities are available and these will be forwarded / delivered immediately.
	Email facilities are also available and these again will be forwarded / delivered immediately. If requested, you can be allocated your own personal email address.

• Newspapers and Magazines
  Your personal choice of these will be ordered from a local newsagent and charged to your account accordingly.
  
  
• Religion
  Red Rocks has no particular religious affiliation, and visits from local clergy are regular and always welcome.
  
  
• G.P. Registration
  There is a wide choice of local G.P's that visit and registration can easily be arranged.
  If your G.P. is local and willing to visit you at Red Rocks then you can remain on their list.
  
  
• Voting
  Registration for voting purposes (Postal or Proxy) will be arranged automatically.
  
  
• Birthdays & Celebrations

	Birthdays - We help in celebrating your birthday with a card, complimentary bottle of "bubbly", a bouquet of flowers for the ladies, and a home-made birthday cake with candles & sparklers. Shrove Tuesday - Pancakes, caster sugar and lemon are the order of the day.
	Easter - Provided with our compliments is a card and chocolate egg, or for our diabetic residents, an appropriate and equally delicious substitute.
	Hoylake Lifeboat Day - Held on August Bank Holiday Monday. We are extremely fortunate to be situated in such a spot as to capture the aerobatics of various visiting display teams, from the RAF's Tornado, to the Red Arrows & others.
	Operation Christmas Child - September - our annual appeal for shoe boxes filled with all sorts of "goodies" for orphaned or war torn children which are later delivered in time for Christmas. We hope everyone will join in this extremely worthwhile event.
	November 5th - Weather permitting, we provide an excellent fireworks display. Friends and relatives are more than welcome to join you.
	Remembrance Day / Sunday - Is always acknowledged and we provide the usual collection box and poppies for the British Legion's Poppy Appeal.
	Christmas - Apart from the Christmas lights and exquisite trees & decorations around the home, we are happy to receive local carol singers, musicians & brownies groups over the festive season. Provided with our compliments is a stocking containing all sorts of surprises and for those residents wishing to stay with us for Christmas Day, we provide the complete traditional fayre, normally set around the dining table. It is also possible, subject to availability, for guests to join you (at a nominal charge).